Thank you for choosing Prime Channel. We strive to provide you with high-quality services. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.

Subscription Refunds:
1.1 Eligibility for Refunds:
Refunds for subscription purchases will be considered under the following circumstances:
a) Technical Issues: If you experience significant technical issues with our services that cannot be resolved within a reasonable timeframe and they prevent you from accessing the subscribed content.
b) Service Discontinuation: If we permanently discontinue our IPTV services and you have an active subscription at the time of discontinuation.

1.2 Non-Eligibility for Refunds:
Refunds for subscriptions will not be provided in the following situations:
a) Change of Mind: If you change your mind or decide you no longer want to use our services.
b) Channel Availability: If certain channels or content become unavailable or removed from our service, as channel availability is subject to third-party agreements and licensing.

Refund Request Process:
2.1 Contacting Customer Support:
To request a refund, you must contact our customer support team within 7 days of experiencing the issue or service discontinuation. You can reach out to our customer support team by support@prime-channel.com

2.2 Information Required:
When requesting a refund, please provide the following details:
a) Your account username or email associated with the subscription.
b) A detailed explanation of the issue or reason for the refund request.
c) Any relevant supporting documentation or evidence, such as screenshots or error messages.

2.3 Refund Assessment:
Our customer support team will review your refund request and assess its eligibility based on the conditions mentioned in Section 1. If additional information or clarification is required, we may reach out to you.

Refund Processing:
3.1 Refund Methods:
Refunds, if approved, will be processed using the original payment method used for the subscription purchase. Please note that refunds cannot be issued through alternative payment methods.

3.2 Refund Timeframe:
Once your refund is approved, please allow up to 3-7 business days for the refund to be processed and credited back to your original payment method. The timeframe may vary depending on your bank or payment processor.

Changes to this Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review this Refund Policy periodically to stay informed about our refund processes.

If you have any questions or need further clarification about our refund policy, please contact our customer support team using the information provided on our website.